Guide to making bug reports/suggestions (ESPECIALLY what category to use)
Submitted by redstoneisgreat
Suggestion
I think it would be nice if there was a "guide" to making bug reports/suggestions. Especially knowing what category to report in, as I'm fairly good at this, but I see players making this mistake. (I'm tempted to make an "unofficial" guide for the wiki, but would rather have it be official as I might get certain things wrong/miss certain things)
My understanding is that the following falls under the "Network" category. To someone who's newer to the server, a lot of this isn't obvious.
Messages (/msg)
Friends
Guilds
Parties
Profiles (/profile)
If players report stuff in the wrong category, it likely slows down issues getting fixed/makes more work for developers. Either the issue is denied (and the player has to re-submit under the correct category), or the issue must be forwarded internally to be filed in the correct category. Either way, this likely slows down the process. For this reason, I think it would be good if players had a guide as to what category to use for bug reports/suggestions.
I think photos/videos can be very helpful for developers. If you would strongly prefer we include them, this is a good place to mention this. Instructions on taking a screenshot (F2 key, how to access screenshots). Maybe also mention specific software that is good for recording video. I use OBS, no idea what others use. (I personally don't think they should be 100% required, as then players are less likely to report bugs)
Maybe also include instructions for Bedrock players on console/phone? (I think very few bedrock players report bugs/issues, not sure how to encourage bedrock players to go through the trouble of reporting bugs)
Continued in a comment. (stuff relating to gamemodes besides RPG)
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